Governance and Support
Our services are provided to you by experts qualified and regulated, and we have systems in place to ensure accountability for continuously improving the quality of our services to maintain a provision which is:
We take our governance seriously;
read on to find out how we support yours.
Regular Reporting and Review
Consultant recommendations are securely documented and shared via our encrypted system. We hold weekly internal reviews with our Medical and Clinical Directors to discuss calls, decisions, and any incidents, providing you with real-time feedback and reporting when needed.
Corporate Indemnity
All consultants are listed on the GMC Specialist Register, having completed their Certificate of Completion of Training (CCT) in palliative medicine and obtained the relevant Royal College membership qualifications. Each is covered by comprehensive clinical negligence indemnity.
Learning and Improvement
We track learning points and training needs over time, identifying themes and opportunities for development. Each year, we meet with you to summarise activity and share insights, learning, and recommendations.
Information Security
Protecting data is paramount. Our contracts clearly set out how information is shared and safeguarded. We implement data sharing agreements that define both parties’ responsibilities for information gathered through our services.
Backed by Industry Standards
Our Quality Assurance Committee
Our consultants are all on the GMC specialist register, and have Royal College qualifications and a CCT in palliative medicine.
Charlotte Healey
CEO, Quality Assurance Committee Member
Professor Matt Makin
Medical Director, Quality Assurance Committee Member
MB ChB, MA (Medical Ethics), MD (Pharmacology), FRCP
Dr Rasha Al-Qurainy
Clinical Director, Quality Assurance Committee Member
MD ,FRCP(London), MSc Palliative Care
Paula Hall
Nurse Director, Quality Assurance Committee Member, CQC Registered Manager
Our partner organisations
We are proud to have developed partnerships with some fantastic organisations to deliver Governance and Support.
