An unashamedly robust system of governance
Our services are provided to you by experts who are qualified and regulated, and we have systems in place to ensure accountability for continuously improving the quality of our services.
We take our governance seriously, and we support yours
Our remote consultancy model is supported by a rigorous system of monitoring and governance, ensuring that everything we do is carried out to the highest standards.
Weekly clinical review
Our Medical Director, CEO and Lead Operational Nurse meet weekly to monitor and review the clinical advice our teams have given.
Feedback shared with all parties
Their feedback goes back to everyone involved, so learning reaches the teams on the ground.
Continuous improvement
A cycle of continuous learning and improvement that delivers better outcomes for patients.
Four foundations of our governance
The same safeguards sit behind every recommendation our consultants make, so you can act on our advice with confidence.
Regular reporting and review
Consultant recommendations are securely documented and shared via our encrypted system. We hold weekly internal reviews with our Medical and Clinical Directors to discuss calls, decisions and any incidents, giving you real-time feedback and reporting when needed.
Corporate indemnity
All consultants are listed on the GMC Specialist Register, having completed their Certificate of Completion of Training (CCT) in palliative medicine and obtained the relevant Royal College membership qualifications. Each is covered by comprehensive clinical negligence indemnity.
Learning and improvement
We track learning points and training needs over time, identifying themes and opportunities for development. Each year, we meet with you to summarise activity and share insights, learning and recommendations.
Information security
Protecting data is paramount. Our contracts clearly set out how information is shared and safeguarded, and our data sharing agreements define both parties’ responsibilities for information gathered through our services.
Quality Assurance Committee
Our consultants are all on the GMC specialist register, and have Royal College qualifications and a CCT in palliative medicine.
